Complaint Handling Policy
At Francis Building Design, we value your feedback and are committed to continuous improvement. Whether you have suggestions, concerns, or compliments, we encourage you to share them with us.
Why Your Feedback Matters
Your insights help us enhance our services and address any issues promptly. By providing detailed information, you enable us to resolve matters efficiently and effectively.
How to Provide Feedback
To share your feedback or lodge a complaint, please complete our feedback form. We handle all submissions in accordance with our Australian Complaint Handling Policy and the Privacy Act 1988 (Cth)
Information We Require
When submitting feedback, please include:
- Personal Details: Your name, contact information, and relationship to the property (e.g., owner, builder, neighbour).
- Property Details: Address of the property related to your feedback.
- Complaint Type: Nature of the issue (e.g., building permit, inspections, occupancy permit).
- Details: A comprehensive description of your feedback or complaint.
- Previous Complaints: Indicate if this issue has been raised with us before.
- Supporting Documents: Attach any relevant files or evidence.
- Resolution Preference: Let us know how you would like the matter resolved.
Need Assistance?
If you require help completing the feedback form or need special assistance, please contact us at 0410 752 616. We’re here to support you throughout the process.
Contact Us
Francis Building Design
Unit 7/26 Merton St
Sutherland NSW 2232
Phone: 0410 752 616
Email: admin@francisdesign.com.au
ABN: 48 669 037 334
We appreciate your input and look forward to hearing from you.