privacy Policy

How Does Francis Building Design Handle Your Personal Information?

At Francis Building Design, we prioritise your privacy. This policy outlines how we collect, use, and protect your personal information in compliance with the Australian Privacy Principles under the Privacy Act 1988 (Cth).

What Personal Information Do We Collect and Why?

We collect personal information to provide our services effectively. This includes:

• Names
• Addresses
• Email addresses
• Phone numbers

We gather this information through various means such as interviews, correspondence, telephone calls, emails, our website, cookies, and third parties. The primary purpose of collecting this information is to deliver our services, provide information to clients, and for marketing purposes. You can unsubscribe from our marketing communications at any time by contacting us in writing.

Sensitive Information

Sensitive information includes details about your racial or ethnic origin, political opinions, religious beliefs, trade union membership, criminal record, or health information. We only collect sensitive information with your consent or when required or authorised by law, and we use it solely for the purpose for which it was obtained or a directly related secondary purpose.

Third Parties

Where reasonable and practicable, we collect your personal information directly from you. However, we may receive information from third parties. In such cases, we take reasonable steps to ensure you are aware of the information provided to us.

Disclosure of Personal Information

We may disclose your personal information in the following circumstances:

• To third parties where you have consented to the use or disclosure
• Where required or authorised by law

Security of Personal Information

We store your personal information securely to protect it from misuse, loss, unauthorised access, modification, or disclosure. When your information is no longer needed for its original purpose, we take reasonable steps to destroy or de-identify it. However, most personal information is stored in client files, which we retain for a minimum of seven years.

Access to Your Personal Information

You have the right to access and update the personal information we hold about you, subject to certain exceptions. To access your information, please contact us in writing. We do not charge a fee for access requests but may charge an administrative fee for providing a copy of your information. To protect your privacy, we may require identification before releasing the requested information.

Maintaining the Quality of Your Personal Information

We aim to ensure your personal information is accurate, complete, and up-to-date. If you find that the information we have is not current or accurate, please inform us as soon as possible so we can update our records.

Policy Updates

This policy may change from time to time and is available on our website.

Privacy Policy Complaints and Enquiries

If you have any queries or complaints about our Privacy Policy, please contact us at:

Francis Building Design
Unit 7/26 Merton St
Sutherland NSW 2232
Phone: 0410 752 616
Email: admin@francisdesign.com.au
ABN: 48 669 037 334