Complaint handling policy.
We value your feedback and are committed to continuous improvement. Whether you have suggestions, concerns or compliments, we encourage you to share them.
Why your feedback matters
Your insights help us improve our services and address issues promptly. By providing detailed information, you enable us to resolve matters efficiently and effectively.
How to provide feedback
To share feedback or lodge a complaint, please contact us or call 0410 752 616. We handle all submissions in accordance with our complaint handling policy and the Privacy Act 1988 (Cth).
Information we need
- Personal details — your name, contact information, and relationship to the property (owner, builder, neighbour).
- Property details — the address of the property your feedback relates to.
- Complaint type — the nature of the issue.
- Details — a comprehensive description of your feedback or complaint.
- Previous complaints — whether the issue has been raised with us before.
- Supporting documents — any relevant files or evidence.
- Resolution preference — how you would like the matter resolved.
Need assistance?
If you need help providing your feedback, or require special assistance, please call us on 0410 752 616. We are here to support you through the process.
Contact
Francis Design
Unit 7/26 Merton St, Sutherland NSW 2232
Phone: 0410 752 616
Email: admin@francisdesign.com.au
ABN: 48 669 037 334