Privacy policy.
How we collect, use and protect your personal information, in compliance with the Australian Privacy Principles under the Privacy Act 1988 (Cth).
What we collect and why
We collect personal information in order to provide our services effectively. This includes names, addresses, email addresses and phone numbers.
We gather this information through interviews, correspondence, telephone calls, emails, our website, cookies and third parties. The primary purpose is to deliver our services, provide information to clients, and for marketing. You can unsubscribe from our marketing communications at any time by contacting us in writing.
Sensitive information
Sensitive information includes details about racial or ethnic origin, political opinions, religious beliefs, trade union membership, criminal record or health information. We only collect sensitive information with your consent, or where required or authorised by law, and we use it solely for the purpose for which it was obtained or a directly related secondary purpose.
Third parties
Where reasonable and practicable, we collect your personal information directly from you. We may, however, receive information from third parties. In those cases we take reasonable steps to make you aware of the information provided to us.
Disclosure
We may disclose your personal information where you have consented to the use or disclosure, or where required or authorised by law.
Security
We store your personal information securely to protect it from misuse, loss, unauthorised access, modification or disclosure. When information is no longer needed for its original purpose, we take reasonable steps to destroy or de-identify it. Most personal information is held in client files, which we retain for a minimum of seven years.
Accessing your information
You have the right to access and update the personal information we hold about you, subject to certain exceptions. To access your information, please contact us in writing. We do not charge a fee for access requests, but may charge an administrative fee for providing a copy. To protect your privacy, we may require identification before releasing information.
Keeping information accurate
We aim to ensure your personal information is accurate, complete and up to date. If any information we hold is not current or accurate, please let us know as soon as possible so we can update our records.
Policy updates
This policy may change from time to time and the current version is always available on this website.
Enquiries and complaints
Francis Design
Unit 7/26 Merton St, Sutherland NSW 2232
Phone: 0410 752 616
Email: admin@francisdesign.com.au
ABN: 48 669 037 334